Leepfrog Technologies Brings InstantRapport Back Home To University of Iowa

Iowa Admissions To Deliver Faster Answers From Real People Online

Leepfrog Technologies, an Iowa City company providing custom Internet products to universities and colleges across the United States, takes their service back home to Iowa this week. The University of Iowa signed on with Leepfrog Technologies to implement InstantRapport®. This new system is a managed instant messenger, enabling University of Iowa admissions employees to coordinate their actions so that they can handle large numbers of real-time text-based communications online.

“Instant Messenger has proven to be a popular communication device for today's college-bound student, and a technology that enrollment management can easily and effectively build into its recruitment strategy,” said Kevin Zalanowski, admissions counselor for the University of Iowa. He goes on to say, “The University of Iowa Undergraduate Admission Office is excited about teaming up with Leepfrog Technologies and its Instant Rapport product to open up a new realm of communication between its entire outreach staff and prospective students from both near and far.”

Instant Messaging (IM) has become commonplace for students between the ages of 16-25 and is also popular with older generations. It allows multiple conversations to take place simutaneously without disrupting daily activities, unlike telephone communications that must be handled one at a time. InstantRapport performs the same functions as traditional instant messengers, and solves the logistical issues that have stood in the way of effectively using standard instant messengers in a help-center setting.

Visitors do not need to download any software to speak to University of Iowa employees online.
The tool helps employees within the university departments coordinate their actions and allows them to work as a team so that no single employee is overrun with too many conversations all at once.
Instant Rapport integrates with other systems and can display information about the current or prospective student.

The Big Ten School is preparing to go live with their new service this week. As visitors log on to the university’s website (www.uiowa.edu) an icon of Herky, the university’s mascot, will appear on selected pages. Clicking on this icon will connect the site visitors with a live representative. The icon will change in appearance when there isn’t a representative currently logged in to receive instant messages.

Leepfrog Technologies, with eleven years of experience, is known for their solid software designs and outstanding customer service. Their mission is to aggressively serve their clients through the development of industry leading, relationship building Internet solutions. In addition to serving colleges and universities throughout the United States, Leepfrog serves government accounts and fortune 100 businesses with custom Internet services and community building software.

In addition to working with universities and colleges, Leepfrog Technologies also serves the US Government and some of the largest companies on earth.