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When calling support at Leepfrog, our clients are received by an
actual human being who immediately routes them to somebody who can
help. Usually, that person is a developer - selected for a high level
of communications skills as well as programming skills - who had a hand
in creating the software in question. We follow these practices not out
of convenience for us and our profit margin, but out of service to our
clients. Because our clients get support from developers with
hands-on experience, they receive the most accurate information
possible. And because they're speaking with somebody with the authority
to work directly with the software or the server, often times our
clients have their issue, even a small programming issue, resolved
while they wait.
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