The SiteLegend online customer management system has helped businesses deliver information to current and future clients while building working relationships with them.

Like many of our clients who have begun to use SiteLegend for online information management, you’ve seen a distinct trend. Your current and future clients are seeking fast information about you online. They want to pop into your website, download the document they need and get out. They want to shoot a quick message to one of your representatives and get immediate answers. They want to be empowered to research your company.

SiteLegend Benefits

• Customized content: SiteLegend supplies each client with the information that they specify is of greatest interest to them. With SiteLegend the desired information is just a click away for all of your clients.
• Happier sales representatives: SiteLegend works in conjunction with your customer response management systems to help your sales representatives perform their jobs online.
• Add more value to your service: Your website will be a deep source of information about product use, trouble shooting, and helpful tips, which SiteLegend makes easy to find.
• Cut product support cost: Reduce the number of product catalogs and manuals that you need to print, while increasing customer satisfaction. Case Study
• Forge relationships online: SiteLegend's relationship building tools reach out to clients and put them on personal communication circuits with customer care representatives, distributors, other clients, engineers from your company...anybody that could help them better.
• Greet online clients in style: When clients come through the doors of your building, you greet them, shake hands, offer them coffee...your web visitors deserve the same warm greeting and level of attention. SiteLegend makes it possible.

SiteLegend Detail

SiteLegend has two distinct interfaces: the Client Interface, where your clients engage the system and find custom content, and the Administrative Interface, where information is added to the system.

Client Features

• Password protected portal area: Clients may create a personalized password-protected portal area that contains information customized to their specified interests.
• Message boards: Used for communicating with other clients.
• Sales representative chat functionality: If the clients don't find their answers anywhere else on the website, or if they just want the personal attention, they may talk to a sales representative directly through a real-time chat tool.
• Documents library: This library may contain PDF or Word files for user manuals, catalogs, product brochures, etc.
• News and Events Calendar: This helps clients keep up to date with the activities, press releases, seminars, new products, etc. coming out of your business.
• Quick Polls: This feature is just for fun and seems to be a favorite. This is a set of questions that clients can answer, then they can review how other people answered the question.
• Many other tools: Your business can customize SiteLegend to suit your needs. Other tools available to you are: address books, calculators, date books, testimonials, world news feeds, store front software, and more.

Administrative Features

• Content editing capabilities: You'll be able to add content to the news and events calendar, the documents library, etc.
• Data Mining: Quickly track each client's use of the system.
• Reports: Track the success of each tool within SiteLegend and mine data about your client base in general.
• Broadcast e-mailing: Send e-mail to highly targeted groups of clients based on their interests.
• 1:1 personal interaction with clients: With real-time chat functionality your sales representative can schedule web meetings with clients to answer their questions in-person and in minutes.

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